Customs Surveillance Complaints

  • Telephone:900 35 13 78.

    If you are aware of any fact or circumstance related to a criminal offence or smuggling offence or any other related offence or one that is the responsibility of the Customs Surveillance Service, you can report by any of the aforementioned means, clearly and precisely providing your knowledge of the reported facts, implicated people, and relevant circumstances and elements, providing as many elements of proof that you have available.

    The claimant will not be considered involved in the activity initiated as a result of the formal claim, nor legally protected in the case of claims or proceedings brought in relation to its results, unless they are in the cases considered in article 4 of Act 39/2015, of 1 October, of Common Administrative Procedures of Public Administrations.