Report 2013

    
Taxpayer's calendar
Taxpayer's calendar
  1. 1.INTRODUCTION
    1. 1.1.Mission of the Tax Agency
    2. 1.2.Functions
    3. 1.3.Staff and budget
    4. 1.4.Organisation
    5. 1.5.Electronic Tax Agency
      1. 1.5.1.Web portals
      2. 1.5.2.Promotion of personalised services provided electronically:increased use of the Electronic Office
      3. 1.5.3.Other advances in electronic Administration
    6. 1.6.Taxpayers’ opinion of the Tax Agency
  2. 2.TAX COLLECTION MANAGED BY THE TAX AGENCY
    1. 2.1.Gross tax collection
    2. 2.2.Net tax collection
    3. 2.3.Collection obtained from the activities of prevention and control of tax and customs fraud
      1. 2.3.1.Tax and customs fraud prevention and control results
      2. 2.3.2.Results stemming from control activities
  3. 3.MAIN ACTIVITIES 2013
    1. 3.1.Tax and customs fraud control
      1. 3.1.1.Selective control and investigation
      2. 3.1.2.Extensive control
      3. 3.1.3.Enforced collection management
      4. 3.1.4.Collaboration with the Tax Administrations from Autonomous Communities under joint government for the control of the transferred state tributes
      5. 3.1.5.Expert reporting and legal assistance
    2. 3.2.Taxpayer services
      1. 3.2.1.Tax information
      2. 3.2.2. Computer help programs and forms for completing tax returns
      3. 3.2.3.Conducting procedures by phone
      4. 3.2.4.Appointments
      5. 3.2.5.Registration of representative powers
      6. 3.2.6.Obtaining certificates
      7. 3.2.7.Income Tax Campaign
      8. 3.2.8.Support for paying tax liabilities
      9. 3.2.9.Groups that require special attention:people with disabilities
      10. 3.2.10.Civic tax education programme
  4. 4.OUTSIDE PARTNERSHIPS
    1. 4.1.Collaboration agreements for the transfer or exchange of information with other Public Administrations
      1. 4.1.1.Transfer of information
      2. 4.1.2.Exchange of information with other Public administrations
      3. 4.1.3.Exchange of international information
    2. 4.2.Large Companies Forum
    3. 4.3.Social Co-operation.
  5. 5.APPENDIX OF STATISTICS
    1. 5.1.Staff
      1. Distribution between Central Services and Regional Services 2012-2013
      2. Distribution by areas 2012-2013
      3. Breakdown by sub-group 2012-2013
      4. Distribution by gender 2012-2013
    2. 5.2.Electronic Tax Agency
      1. Trend in visits to the Tax Agency’s websites
      2. Trend in Person Income Tax returns filed electronically
    3. 5.3.Taxpayers’ opinion of the Tax Agency
      1. Complaints and suggestions (comparison 2012-2013)
    4. 5.4.Tax collection managed by the Tax Agency
      1. Trend in tax collected managed by the Tax Agency
      2. Trend in tax revenue and aggregate gross tax basis
    5. 5.5.Tax and customs fraud control activities
      1. Activities to combat smuggling
      2. Main activities of the Customs Surveillance Service
      3. Evolution of charges in the enforcement period (2004-2013)
      4. Breakdown in the load and in management in 2013 by source
    6. 5.6.Taxpayer services
      1. Trend in user access of the Informa Program
      2. Trend in calls answered by the Basic Tax Information Call Centre Service
      3. Evolution of services pertaining to the sending of tax information and pre-populated tax returns
      4. Evolution of the number of deferment requests
      5. Trend in the monetary amount of deferment requests
    7. 5.7 Collaboration agreements for the transfer or exchange of information with other Public Administrations
      1. Supplies of information.Public Administration

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