2012 Annual Report

    
 
 
  1. 1.INTRODUCTION
    1. 1.1.Mission of the Tax Agency
    2. 1.2.Functions
    3. 1.3.Staff and budget
    4. 1.4.Organisation
    5. 1.5.Electronic Tax Agency
    6. 1.6.Taxpayers’ opinion of the Tax Agency
  2. 2.TAX COLLECTION MANAGED BY THE TAX AGENCY
    1. 2.1.Gross tax collection
    2. 2.2.Net tax collection
    3. 2.3.Collection obtained from the activities of prevention and control of tax and customs fraud
      1. 2.3.1.Direct results derived from the activities of prevention and control of fraud
      2. 2.3.2.Results induced by the activities of prevention and control of fraud
  3. 3.MAIN ACTIVITIES 2012
    1. 3.1.Tax and customs fraud control activities
      1. 3.1.1.Selective control and investigation
      2. 3.1.2.Extensive control
      3. 3.1.3.Enforced collection management
      4. 3.1.4.Collaboration with the Tax Administrations from Autonomous Communities under joint government for the control of the transferred state tributes
      5. 3.1.5.Performances of expert reporting and legal assistance
    2. 3.2.Taxpayer services
      1. 3.2.1.Tax information services
      2. 3.2.2. Computer help programs and forms for completing tax returns
      3. 3.2.3.Conducting procedures by phone
      4. 3.2.4.Appointment service
      5. 3.2.5.Registration of representative powers
      6. 3.2.6.Obtaining certificates
      7. 3.2.7.Services in Income Tax Campaign
      8. 3.2.8.Support for paying tax liabilities
      9. 3.2.9.Services to groups that require special attention:people with disabilities
  4. 4.OUTSIDE PARTNERSHIPS
    1. 4.1.Collaboration agreements for the transfer or exchange of information with other Public Administrations
      1. 4.1.1.Transfer of information for non-tax related purposes
      2. 4.1.2.Transfer of information to other Tax Administrations
      3. 4.1.3.Information exchange
      4. 4.1.4.Main data on transfer of information in 2012
    2. 4.2.Large Companies Forum
    3. 4.3.Social Co-operation.
  5. 5.APPENDIX OF STATISTICS
    1. 5.1.Staff
      1. Distribution between Central Services and Regional Services 2011-2012
      2. Distribution by Areas 2011-2012
      3. Distribution by Subgroups 2011-2012
      4. Distribution by gender
    2. 5.2.Electronic Tax Agency
      1. Evolution of the visits to the website www.agenciatributaria.es
      2. Trend in Person Income Tax returns filed electronically
    3. 5.3.Taxpayers’ opinion of the Tax Agency
      1. Evolution of the valuation of the Tax Agency's services (1995-2011)
      2. Evolution of the opinion on the Tax Agency's civil servants (2004-2011)
      3. Complaints and suggestions (comparison 2011-2012)
    4. 5.4.Tax collection managed by the Tax Agency
      1. Trend in tax collected managed by the Tax Agency
      2. Evolution of the results of activities of prevention and tax and customs control
      3. Trend in tax revenue and aggregate gross tax basis
    5. 5.5.Tax and customs fraud control activities
      1. Evolution of charges in the enforcement period (2004-2012)
      2. Breakdown in the load and in management in 2012 by source
      3. Activities to combat smuggling
      4. Main activities of the Customs Surveillance Service
    6. 5.6.Taxpayer services
      1. Trend in user access of the Informa Program
      2. Trend in calls answered by the Basic Tax Information Call Centre Service
      3. Evolution of services pertaining to the sending of tax information and pre-populated tax returns
      4. Evolution of the number of requested deferments
      5. Trend in the monetary amount of deferment requests

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