General issues for Android devices when using certificates

  • You can use your electronic certificates on mobile devices with the Android system on the Tax Agency website.

    Android System

    • With your Android device, you will be able to:

      • Use it on "Internet Explorer" and "Google Chrome" browsers.
      • Import it from a backup copy sent by e-mail or saved on an SD card, for instance.
    • You will not be able to:

      • Request the certificate.
      • Download it.
      • Make a backup copy ONLY during the download process.
      • Renew electronic certificate.
      • Make backup copy once the downloading process is complete.

    Version 5 or higher recommended.To check what system version you're using, go to your Settings, tap About Device, and Android Version.

    Ajustes

    Version

    The recommended browsers are"Internet Explorer" and "Google Chrome" since "Mozilla Firefox" is not enabled to manage certificates.Some Android devices may only have "Google Chrome" and have it set as the default browser.

    If you have difficulty viewing all the website contents, deselect the pop-ups option (you can select it again once you're done).

    • If using your integrated browser go to Settings, Advanced, and deselect Block Pop-ups or Block Pop-up Windows.

      Pop-up blockerPop-up blocker

    • If you use Google Chrome, go to Settings, Website Settings.

      Pop_ups

      Next find the Pop-up Windows options (by default it will be set to Block) and select the option to allow them.

      Allow pop-ups

    General matters electronic certificates Android mobile phone devices device
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