'Enter a valid support' (How to enter the support number)

  • If you have any doubts as to the support number when you register with the Cl@ve system, whenever you have to provide this detail, some helpful links will be provided so that you can verify the support number that appears on your document and how to enter it.

    Assistance support number

    Here is a description of the support number depending on the document type:

    • Identity card for foreign nationals
    • Residence permit
    • EU citizen registration certificate

    Identity card for foreign nationals

    If your document is a foreigner's card, the support number appears on the front and consists of 8 digits preceded by the letter E. Example:E87654321.

    Assistance support foreigners' card

    Residence permit

    If your document is a residence permit, the support number also appears on the front and consists of 8 digits preceded by the letter E. Example:E87654321.

    Assistance support residence permit

    EU citizen registration certificate

    If the document is an EU citizen registration certificate, this document will include a number. Enter this number, preceded by the letter 'C'.If this number has less than 8 digits, you can complete it with extra zeros on the left.

    Example:For example, if your certificate has the following support number:9999999, you must enter C09999999.

    Assistance support EU citizen registration certificate

    On older certificates, of folio size, the certificate number (support number) is on the back.

    On paper this appears on the reverse side

    Cl@ve clave PIN checks number support record CSV error
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