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Browsing guide

header

NAVIGATION GUIDE

The Tax Agency E-Office has organised its contents and its navigation system taking into account recommendations on understanding, user-friendliness and accessibility for users.

Existen trámites que precisan de algún sistema de firma electrónica, ya sea firma electrónica avanzada (certificado electrónico o DNI electrónico), o bien algún otro sistema de firma electrónica no avanzada, por ejemplo el Cl@ve PIN, antiguo PIN24H.Next to each of the procedures, some of the following icons will appear that will indicate the type of electronic signature required:

types of access

STRUCTURE AND NAVIGATION

The pages follow the structure of the contents that appear on the homepage and that are explained in greater detail in the site map.

In the Tax Agency E-Office, there are several different types of content that will define the navigation system in each case.

HOMEPAGE

The homepage is organised as follows:

  1. TOP SECTION

    INSTITUTIONAL IMAGE

    On the left-hand side, the logos of the Government of Spain, the Tax Agency and the one specific to its E-Office will appear.

    header

    LANGUAGES

    In the top-right of the header is the link to the content of the E-Office in Spanish, co-official languages and English.

    languages

    OFFICIAL DATE AND TIME

    Information on the official date and time in the Tax Agency E-Office, as well as information on the calendar of non-working days of the current year as part of the Central State Administration

    SITE MAP

    In this section there is a complete list of all the contents in the E-Office in its first, second and third level of navigation.

    site map

    HELP

    In this section, assistance is offered for navigating around the E-Office, which includes a Navigation Guide and explanatory videos, as well as specifying the formats and size of the documentation provided online

    CAROUSEL OF UPDATES

    Information is provided on the most important updates in the E-Office.

    SEARCH TOOL

    This tool can be used to find contents both in the web portal and in the E-Office.

  2. LEFT-HAND SECTION

    ALL PROCEDURES

    In this section, the different procedures and services of the Tax Agency that can be processed electronically are organised.In the last level of navigational, you can access the electronic procedures of each of them, the informative note of the procedure or service and the available help.You can use the search tool that appears at the top of the section to locate them directly.Access to the register of electronic documents is obtained via the procedure associated with a process or service.

    procedures

    all procedures

    Two separate spaces have been created for exclusive access for social collaborators and Public Administrations.

  3. CENTRAL SECTION

    ELECTRONIC REGISTER

    Through this section you can access the Electronic register in two ways:via the option "Respond to requirements or present documentation related to a notification received from the Tax Agency" or via the option "All procedures".

    TOP CAMPAIGNS

    In this section you can access the tax campaigns that are most active at any given time.

    IMPORTANT PROCEDURES

    You can access from this section the electronic procedures that are most used by individuals or entities.In any case, you can access all electronic procedures via the section “All procedures”.

    Featured procedures

  4. RIGHT-HAND SECTION

    my procedures

    You may check the status of all your procedures for which proceedings began after 1 Jan 2010, as well as carry out procedures and make enquiries.You must have an electronic DNI or electronic certificate issued by any authorised entity.

    my register details

    This section allows access, by means of a valid electronic certificate, to the user's register details that appear in the Tax Agency's files.

    my notifications

    In this section you can access your communications and notifications, using the type of access required in each case.

    INFORMATION

    It is an area in which you can browse around the different information services that affect the E-Office and the user's relationships with the Tax Agency.There are merely informative sections such as the service charter, regulations of the E-Office and the taxpayer's calendar, and other subscription sections such as the Mobile Alerts Service.

    information

    CONTACT US

    From this section you can access the different options for communicating with the Tax Agency.Here you are provided the addresses and telephone numbers of the Agency's branches, you can make computer enquiries, complaints, suggestions and request a prior appointment.

    contact us

    LINKS

    A series of useful links has been listed that will allow you to access other pages that are not connected to the E-Office, but which are related to it or are considered to be of interest to users.

    links

    NOTICE BOARD

    The structure includes the different options that may be of interest for the user with regard to the possible communications that affect them in their relationships with the Tax Agency.You can access electronic notifications, summons announcements and announcements of the “contractor's profile” section.

    notice board

    USEFUL TOOLS

    Links to various tools that may be useful to users are grouped together.Links to the electronic signature necessary to browse around a large part of the E-Office and to some of the most requested applications have been selected as key, such as request for labels, simulators and also a link to download help programs.

    useful tools

    ACCESS TO THE "TAXPAYER'S OMBUDSMAN"

    From this point you can access the form to file complaints and make suggestions to the Council of the Taxpayer's Ombudsman.

    taxpayer's ombudsman

  5. BOTTOM SECTION

    bottom section

    ACCESSIBILITY

    Through this link you will access all the information on accessibility that affects this E-Office.

    SECURITY NOTICE

    Offers information on security risks detected and strategies to mitigate them.

    LEGAL NOTICE

    Offers information, among others aspects, on the general terms of use of the E-Office, intellectual property rights and the privacy policy.

    Also, links located at the top of the homepage of the E-Office are repeated, such as the official date and time, the site map, help and the language selector, together with a link that provides access to the E-Office in the mobile version.

    ICONS

    Access to the different types of content in the E-Office has been identified through the following representative icons:

    icons